The best cancellation policy is one you can confidently enforce. I think it’s customary for personal trainers to require 24-48 hours notice. Clients have to understand that this is our business and if we are left with blank spots in our schedule, that translates into lost revenue (somewhere between 25-50%!). They have to know that the space and the trainers have been reserved for them; and if they don’t show up, it’s wasted…not to mention somebody else was likely turned away due to lack of availability.
I think our biggest challenge is the fact that people have lives, and stuff happens beyond their control. If a regular clients cancels once in a blue moon, I’m not going to penalize. However, if it’s a pattern, it shows lack of motivation and disrespect for my time. And that cannot be tolerated.