It can also depend on where the information got lost. I have 3 different certifications that haven’t been verified. Each one appears to be a different issue. One says the agency is unavailable. One that I explored said that IDEA had sent the info out but the agency hadn’t come back to agree with the cert. The other one, the agency has told me that they haven’t received a “ping” from IDEA.
I’d like to say it was resolved quickly, but it’s been almost 2 years with Zumba Step and more than that for ViPR. Granted, I only tried each agency twice and then gave up. You might have better luck.