Hello Frits Volmuller,
There may be a technical problem. I would contact IDEA to see if something can be done on their end.
IDEA Health & Fitness Association
10190 Telesis Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-Free: (800) 999-4332, ext. 7
Fax: (619) 344-0380
Business Hours: Monday through Friday, 6:00am-5:00pm Pacific Standard Time
Natalie aka NAPS 2 B Fit.