I took the test online with you and it said if I pay 175 us that I did I would get the certification plus a pocket id on my mail , like at home (physical id). I don’t have received it yet. thanks for helping. my order # is 45192
Make sure you have the correct organization and contact them directly. The toll free number for IDEA (and just about any other legitimate fitness organization) is listed at the bottom of every page of this website.