I did not get my discount when I renewned for two years. How do I get credited for the extra payment? ADVERTISEMENT 332 viewsJuly 16, 2013 0 Kathleen July 16, 2013 0 Comments 3 Answers ActiveVotedNewestOldest 0 Megan0 Posted 0 Comments Call the 1-800 number or click the “Live Chat” icons in the top right corner of the IDEA page and they will help you. My experience with IDEA customer service has always been fast and efficient. You are viewing 1 out of 3 answers, click here to view all answers. Register or Login