I have my own personal training business. I am interested in switching over to month to month training. I want to avoid training packages that go on an on forever due to cancellations. My question is although you may offer month to month training, if a client gives say 24 hours notice would you allow them to reschedule their session? I would still make them pay the set cost month to month, but allow them to schedule their make up session another day and time, in addition to their set training day(s). Also, thinking about an expiration date on when they can make their missed up by.
The way our accounting system works, they pay month to month, which allows for 1, 2 or 3 sessions per week. Each week, that number of sessions is released (made available for access) to the client. As soon as a session is released for use, it has a 6 month expiry. Sessions are used on a first-in, first-out basis.
So, if a client gets ill or goes on a week’s vacation, sessions keep becoming available while they’re away. They can catch up whenever they want within 6 months.