I have my own personal training business. I am interested in switching over to month to month training. I want to avoid training packages that go on an on forever due to cancellations. My question is although you may offer month to month training, if a client gives say 24 hours notice would you allow them to reschedule their session? I would still make them pay the set cost month to month, but allow them to schedule their make up session another day and time, in addition to their set training day(s). Also, thinking about an expiration date on when they can make their missed up by.
I think 24 hours is reasonable time to give notice (sometimes less, like an illness). It does help to have a written policy in place with regard to both cancellations and make-ups. That way there are no surprises.
Like Harris, I have pretty respectful clients for the most part and I’m rather flexible, so for me it’s rarely an issue. Expiration dates are always a good idea!