I have my own personal training business. I am interested in switching over to month to month training. I want to avoid training packages that go on an on forever due to cancellations. My question is although you may offer month to month training, if a client gives say 24 hours notice would you allow them to reschedule their session? I would still make them pay the set cost month to month, but allow them to schedule their make up session another day and time, in addition to their set training day(s). Also, thinking about an expiration date on when they can make their missed up by.
Putting an expiration date on your sessions would be very helpful. Having it as part of your policies would also help your clients understand to what their options are and how you like to operate with your sessions. Most of my clients are pretty good in making up their missed sessions in a reasonable time so I don’t have a system like this in place. I try to keep my packages short, this way I have a better control of the sessions sold.