I feel like a client is taking advantage of me. She only signed up for a limited number of sessions and doesn’t want to continue because she feels she doesn’t come often enough to gain benefit. Yet, she wants me to give her a list of all of the exercises I’ve done with her and provide a second routine. I want to tell her no in a way that will maintain a relationship with her even though she doesn’t want any more personal training. Any suggested language?
Great answer Dan. I try to always over-deliver, and I keep in touch with past clients, who often come back to train again. Even if they do not I try to encourage them to remain active and to “pass it on”. I try to inspire those who pay AND those who do not.
I do not think giving someone a program to follow who has been a client is a liability at all if the program is geared to this person. I have given away many free programs over the years to “non clients” and feel comfortable doing this.
That said I provide free written workouts to my regular clients (IDEA’s Workout Builder is great for this). Some of them do workout on their own, but sadly not all.
Since I really do not have time to take on new regular clients these days, I have a package of three sessions that I use to squeeze additional clients in. I meet with them for the first session to do goal setting, assessments and a short workout to get to know them. I then write the program and meet with them 2 more sessions to make sure they have the program down. I charge $400 for this and then stay in email or text contact to see how they are doing. Some of them I barely hear from (it is very hard for most people to keep working out on their own), but some come back in a few months for a new program and we reassess and start over. If you really feel taken advantage of you might want to consider something like this.