I feel like a client is taking advantage of me. She only signed up for a limited number of sessions and doesn’t want to continue because she feels she doesn’t come often enough to gain benefit. Yet, she wants me to give her a list of all of the exercises I’ve done with her and provide a second routine. I want to tell her no in a way that will maintain a relationship with her even though she doesn’t want any more personal training. Any suggested language?
Hello Jayne Powers,
This is when being professional will pay off; clients will respect you more. Try to explain that your business is not able to afford certain things (your choices) and that you spend many hours of your unpaid time working for them. Now, put yourself in the client’s shoes, would you do that to someone and consider it to be fair?
Natalie aka NAPS 2 B Fit.