How to tell a client no
I feel like a client is taking advantage of me. She only signed up for a limited number of sessions and doesn’t want to continue because she feels she doesn’t come often enough to gain benefit. Yet, she wants me to give her a list of all of the exercises I’ve done with her and provide a second routine. I want to tell her no in a way that will maintain a relationship with her even though she doesn’t want any more personal training. Any suggested language?
Hi Jayne,
I think you could provide the client with the exercises you have gone over–if you feel comfortable that the client can do them safely and in good form on their own. These days, that would be expected for any client since they do have to workout on their own. For my own clients who request the workouts (this is for my own in-home business), I will provide them with the routine/exercises only if I have actually gone over the routine and/or exercises with them and know their form.
However, I make it a rule to never give a client a workout that I have not done with them. It makes it easy for me to say to a client that I need to instruct them, monitor form, and ensure they can safely do it on their own–something you can tell your client as well. So, I would not give your client a second workout if you haven’t gone over it with her.
You can give a little, keep it professional, and still hold your ground at the same time.
Hope this helps and good luck…
Christine