Every client is different. You know this client better than I do, and you haven’t said much in your post, so I can’t give you a specific answer. Here are some things that have helped me with new clients.
1) Use their name at least 3 times during session. “You’re doing a good job, Nancy,” rather than just, “Good job.”
2) If they are not doing what you ask them to do, try to find out why they are resisting. Is the move too complicated? Are they injured? Can you change your wording? Once you know why they are resisting you, you can address the issue.
3) Encourage your client to set realistic and attainable goals. Tie the movement that you’re asking them to do to their goals. For example, one of my clients started out with me because she got stuck in a kayak and couldn’t get out. Every exercise we did, I related to how it would make her stronger for her next trip, something that was meaningful to her. “This exercise will help you paddle once you get into the kayak. This exercise will help you get out of the kayak. This exercise will give you the endurance to carry your kayak from the trailer to the water and back.”
Hello Lily Chen,
It sounds like you need to do some digging. I would have a private consultation with them to find out the reason. This private conversation should take place in a location chosen by the client and approved by both of you; most likely not at the gym. I bet the two of you will learn from each other and become closer.
Natalie aka NAPS 2 B Fit.
The big thing is understanding what they need and want to feel comfortable in that setting. First off the more someone does something the more comfortable they’ll feel.
Also put yourself in their shoes. What did you do or have to learn before you started feeling comfortable?
Remember baby steps and encouraging the small successes (success momentum). If you push too hard they might run away.