So I’ll try to keep this clear as beat I can
How would you handle the situation described below?
Long term client A refers you another client (b)
Client b forgets your name to the person with whom they are greeted at your training facility
Client b offers the name of client a as a referrence in hopes of find the recommended trainer(you)
Greeter does not persue clarification but instead signs client b up with their training services.
You mention to greeter that you had been expecting client b to be stopping by and ask if they had seen any people looking for you. ? Client b’s name is offered to greeter incase they do come in … Greeter admits they are training client b but was a “mistake”.
Greeter promises their next new client to you as a apology
Greeter then receives a referred client (c) from b and their is no offer to hand them off to you. Or any client for that matter.
Both client b and c train 3x per week
What if any action would you take?
I have worked in sales in the past and boy does your situation sound familiar. When a client who you have never seen before walks in, you have no way of knowing this client was referred to you if the other trainer chooses to “up” them, but not inform you of the referral. An idea that worked for me is to provide your client who is making the referral an incentive. Here are some ideas: For every client referred who signs up for a “program,” earn one free training session. Give them a Starbucks $10 gift card, a $10 gift card from Target, or another facility close to your studio. Provide them with business cards with your name, etc. Tell them to tell their friend to bring the business card and they will receive a free body comp or something. But they must bring the card or ask for you by name to receive the incentive.
Hello Aminanda, I have had a similiar situation happen to me and I walked up to that client (b) and introduced myself! I stated that we are glad to have you on board with us and that you are in good hands! Now this person knows who you are. And I make it a point to greet that person every time I see them and occasionally ask them how their training is going.
Take the higher road…”you get more bees with honey”
I am very fortunate to have the clientel I have and 90% of my clients are referrals. If you ever get to the point that you cannot take on another person…give that person to the greeter.
I am truly sorry to hear about this experience Personally, I know I would be very disappointed.
It appears that you are a person who values honesty and professionalism and that you don’t approach matters in a cutthroat manner. If that is the case you should feel good because you have risen above unethical, unprofessional behavior.
If I might share two “proverbs” for lack of a better expression that my Dad shared with me growing up and one that I heard on the Oprah Winfrey show many years ago. Oprah was interviewing Maya Angelou.
Maya Angelou was sharing with her her life and what she has learned when people do unkind things to her. She used this proverb:
“When people show you who they are, BELIEVE THEM.”
Your colleague demonstrated what she is made of without batting a lash. I am sure you have heard the expression, “forewarned is forearmed”, “fool me once, shame on you, fool me twice, shame on me.”
My Dad would also say “the higher the monkey climbs, the more it exposes.” In due time, she will expose herself.
In life, Aminanda, sometimes it is the best course of action to give people enough rope to hang themselves. You can’t control your colleagues behavior. You can only control yours.
The other encouraging thing my Dad would say, “Be your best you.” Aminanda, you can’t go wrong with that. Preserve your good name and your professional reputation. They have more value than all the clients you can ever acquire.
Personally, I think you came out the winner. Hold your head high, rise above it and continue to inspire the world to fitness.
I wish you all the success you dream.
I am curious have you requested a one to one with this person to allow for mutual resolution? A location that is convenient and comfortable to both of you.
Think of disagreements or conflicts as opportunities to grow connection, understanding, and at the least, grow our own ability to communicate. Have a framework for your disscussion. Your session, might be prefaced with ground rules, such as: each person speaks without interruption, each person listens with compassion, each person will have an opprtunity to explain their view.
Think of this process as an adventure in discovery
Consider these concerns
Do you feel your thoughts, feelings and actions are devalued, or are they acknowledged as having merit?
Are you treated as an adversary or a colleague?
Has your freedom to make decisions been impinged on, or are you respected for your decisions?
Is your standing treated as inferior or are you recognized as deserving your standing?
Are you feeling unfulfilled in your present role or are you fulfilled?
Address these concerns in your dicussion.
This is an opportunity to come to some satisfactory resolution, ignoring it just escalates the problem.
It is good you are reaching out for a solution,