So I’ll try to keep this clear as beat I can
How would you handle the situation described below?
Long term client A refers you another client (b)
Client b forgets your name to the person with whom they are greeted at your training facility
Client b offers the name of client a as a referrence in hopes of find the recommended trainer(you)
Greeter does not persue clarification but instead signs client b up with their training services.
You mention to greeter that you had been expecting client b to be stopping by and ask if they had seen any people looking for you. ? Client b’s name is offered to greeter incase they do come in … Greeter admits they are training client b but was a “mistake”.
Greeter promises their next new client to you as a apology
Greeter then receives a referred client (c) from b and their is no offer to hand them off to you. Or any client for that matter.
Both client b and c train 3x per week
What if any action would you take?
I have worked in sales in the past and boy does your situation sound familiar. When a client who you have never seen before walks in, you have no way of knowing this client was referred to you if the other trainer chooses to “up” them, but not inform you of the referral. An idea that worked for me is to provide your client who is making the referral an incentive. Here are some ideas: For every client referred who signs up for a “program,” earn one free training session. Give them a Starbucks $10 gift card, a $10 gift card from Target, or another facility close to your studio. Provide them with business cards with your name, etc. Tell them to tell their friend to bring the business card and they will receive a free body comp or something. But they must bring the card or ask for you by name to receive the incentive.