So I’ll try to keep this clear as beat I can
How would you handle the situation described below?
Long term client A refers you another client (b)
Client b forgets your name to the person with whom they are greeted at your training facility
Client b offers the name of client a as a referrence in hopes of find the recommended trainer(you)
Greeter does not persue clarification but instead signs client b up with their training services.
You mention to greeter that you had been expecting client b to be stopping by and ask if they had seen any people looking for you. ? Client b’s name is offered to greeter incase they do come in … Greeter admits they are training client b but was a “mistake”.
Greeter promises their next new client to you as a apology
Greeter then receives a referred client (c) from b and their is no offer to hand them off to you. Or any client for that matter.
Both client b and c train 3x per week
What if any action would you take?
Hello Aminanda, I have had a similiar situation happen to me and I walked up to that client (b) and introduced myself! I stated that we are glad to have you on board with us and that you are in good hands! Now this person knows who you are. And I make it a point to greet that person every time I see them and occasionally ask them how their training is going.
Take the higher road…”you get more bees with honey”
I am very fortunate to have the clientel I have and 90% of my clients are referrals. If you ever get to the point that you cannot take on another person…give that person to the greeter.