So I’ll try to keep this clear as beat I can
How would you handle the situation described below?
Long term client A refers you another client (b)
Client b forgets your name to the person with whom they are greeted at your training facility
Client b offers the name of client a as a referrence in hopes of find the recommended trainer(you)
Greeter does not persue clarification but instead signs client b up with their training services.
You mention to greeter that you had been expecting client b to be stopping by and ask if they had seen any people looking for you. ? Client b’s name is offered to greeter incase they do come in … Greeter admits they are training client b but was a “mistake”.
Greeter promises their next new client to you as a apology
Greeter then receives a referred client (c) from b and their is no offer to hand them off to you. Or any client for that matter.
Both client b and c train 3x per week
What if any action would you take?
I am curious have you requested a one to one with this person to allow for mutual resolution? A location that is convenient and comfortable to both of you.
Think of disagreements or conflicts as opportunities to grow connection, understanding, and at the least, grow our own ability to communicate. Have a framework for your disscussion. Your session, might be prefaced with ground rules, such as: each person speaks without interruption, each person listens with compassion, each person will have an opprtunity to explain their view.
Think of this process as an adventure in discovery
Consider these concerns
Do you feel your thoughts, feelings and actions are devalued, or are they acknowledged as having merit?
Are you treated as an adversary or a colleague?
Has your freedom to make decisions been impinged on, or are you respected for your decisions?
Is your standing treated as inferior or are you recognized as deserving your standing?
Are you feeling unfulfilled in your present role or are you fulfilled?
Address these concerns in your dicussion.
This is an opportunity to come to some satisfactory resolution, ignoring it just escalates the problem.
It is good you are reaching out for a solution,