So I’ll try to keep this clear as beat I can
How would you handle the situation described below?
Long term client A refers you another client (b)
Client b forgets your name to the person with whom they are greeted at your training facility
Client b offers the name of client a as a referrence in hopes of find the recommended trainer(you)
Greeter does not persue clarification but instead signs client b up with their training services.
You mention to greeter that you had been expecting client b to be stopping by and ask if they had seen any people looking for you. ? Client b’s name is offered to greeter incase they do come in … Greeter admits they are training client b but was a “mistake”.
Greeter promises their next new client to you as a apology
Greeter then receives a referred client (c) from b and their is no offer to hand them off to you. Or any client for that matter.
Both client b and c train 3x per week
What if any action would you take?
Thank you for your response. I’ve been training about 13 years and have a solid client base.
There is no grudge or petty in fighting here. I have the up most respect for everyone I work with and my clients well being ALWAYS comes first or as the case is here OTHER’S clients.
I’ve referred long term clients to other trainers I work with in the past for the benefit of the client. No problem with peer respect but with out going into much more detail than I have provided I need to find a solution that is more than roll with it
Thank you for taking the time to reply and I totally embrace the mind set you are offering to me. Know that I do hear what you are saying.
There are just extenuating circumstances that make it necessary for me to address this issue with the fellow trainer.
Thanks again for your in put