So I’ll try to keep this clear as beat I can
How would you handle the situation described below?
Long term client A refers you another client (b)
Client b forgets your name to the person with whom they are greeted at your training facility
Client b offers the name of client a as a referrence in hopes of find the recommended trainer(you)
Greeter does not persue clarification but instead signs client b up with their training services.
You mention to greeter that you had been expecting client b to be stopping by and ask if they had seen any people looking for you. ? Client b’s name is offered to greeter incase they do come in … Greeter admits they are training client b but was a “mistake”.
Greeter promises their next new client to you as a apology
Greeter then receives a referred client (c) from b and their is no offer to hand them off to you. Or any client for that matter.
Both client b and c train 3x per week
What if any action would you take?
I think you should say professionally, what is on your mind to the other trainer, so that you can move on.
Mac Dodds M.A., CSCS
Live Your Best Years Now
Quite frankly I’m surprised that over time, Client B didn’t mention to Client A (the original client who referred B to you) that Client B is now training with “trainer X” and that at some point they didn’t figure-out that Client B’s new trainer is NOT you. Hmm, this doesn’t sound like a very good environment for building a client base since referrals are not being honored. I’m very sorry that this happened to you. This sounds like a case of someone (the other trainer) being “penny-wise and pound foolish” because taking this one client from you paints them in a very bad light to you and perhaps others at the gym (e.g. other trainers, potential clients etc.).
If you are still working at this particular gym, I wish you much luck!