Hello David Mcilhenney,
IDEA should be able to help you; maybe it needs more time; how long ago did you purchase the social poster?
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-Free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Natalie aka NAPS 2 B Fit.