Years ago, we used to do them at the Y twice a year for group-ex.
I’ve never heard of it done for a personal training department. Interesting idea.
I think it would be better for me to survey the people who don’t sign up to train with me, or who don’t like my classes. The people who like me, like me, and my numbers and retention are good. I don’t have a lot of time to take on more work, but if I did, I think that’s what I’d like to know. How to turn the “no, thank you” into “yes, please.”