Review their exercise and food journal REALLY CLOSELY. Ask them the question “if this is a complete and factual account of your week, why do you think you are not loosing the weight?” Then be like Jackie and drop in on them at home or at restaurant and bust them! The reality is you already lost them as a client if they are going to blame you, plus they will not be saying good referral words! So be in the tough love model!
Ugh Heather I don’t envy you. I’ve had clients/students like this. Recently I told one student who was complaining about her flab to “love your flab and you won’t notice it anymore”. I know that sounds extreme and careless as a professional, but those people I believe are in need of some serious TLC.
An undying patience can only go so far. This client would be close to seeing my exit sign for the final time. Don’t allow clients like this to soil your good name. If you are worth your salt then the fault lies with them. Tell them to give you one week of documented solid effort. If they really put in the work (and you WILL be reviewing this work), then they will undoubtedly see the results of their labor. If the fail to adhere to the plan, point that out and explain why their methods aren’t following your expectations. If they still blame you, show ’em the door and spend that time helping someone with more accountability. Tough love… yes, but its love for yourself at least.
It is ultimately up to the client to make the change in lifestyle the other 23 hours of the day that you don’t see them. I make my clients sign an agreement that has them understand that I can show them how to get there but I can’t do the work for them. If they aren’t ready or serious then cut them loose, it will wear on you.