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Hello Terie Backus Woodard,
You will want to contact all parties involved to resolve this issue. It often takes quite some time for certifications to be verified.
Personal Trainer~NAPS 2 B Fit…
Oops, my Step license verified, it’s my Strong gy Zumba that isn’t.
Sometimes, the error is on the IDEA side, and sometimes it’s on the CEC provider side. I have 3 different error messages on my profile – “pending,” “agency unavailable,” and “not verified.” You can call IDEA and ask them, but it’s hard to resolve. My stuff that didn’t go through has been outstanding for years.