These are all great answers and I appreciate everyone’s feedback. I agree with so many of your points and fully intend to make these clients my own from the start with respect for the job the prior trainer did. I think the most difficult part for me is that the prior trainer is still working in our facility and is in fact my superior. As I am calling and introducing myself to the transferred clients, he is still training a few of them one last time. I just want to make the transition as easy as possible for the clients, it as afterall, about them.