Hello Terri Fox,
That sounds familiar. I wonder if IDEA could help you with this; there have been other times that glitches have been worked out.
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Natalie aka NAPS 2 B Fit.