I am currently working with a client who has a number of health issues and who seems to recognize the importance of an exercise and fitness program, based on my health coaching assessment with her. However, she constantly cancels our appointments at the last minute, stating that either she or one of her kids is sick. She also refuses to complete any worksheets (like a weight loss readiness questionnaire) or maintain a food journal, saying that she “doesn’t have time” and she is usually unreceptive to my phone calls and emails. I don’t want to throw in the towel and I don’t want to think that she is just making excuses… but I have a feeling that she is just making excuses! How would you handle this?
Sounds like she is not ready to change. You’ve made a good effort to motivate her, but it won’t happen if she is not ready. You can always be straight up with her. Let her know what your expectations are of her for you two to work as a team.
Charging her for those sessions should put a stop to the last minute cancellations.