I just started a position as a Fitness Coordinator at a Senior facility. This aquatics instructor is very sweet, but we have recieved many complaints. She also is going through many physical issues and always tells us how she “needs to get in the water”. Her skill level is very low also and attendance in her class is low also. These are all reasons to pull her from the classes. We are looking at cutting back her schedule for Fall, but she will still have two time slots. Suggestions on how to handle this are welcome. I have some ideas, but hoping for clarification and other ideas!
Does the facility have a policy how to handle employees that do not perform at the level expected of them? Usually, you talk with the employee, explain the situation and develop a plan for improvement. It is important that this is a plan that you can measure against. If she cannot perform in accordance with the established standards, then you will have a better base for an inevitable conversation.
This is always a very difficult conversation to have. You describe the instructor as ‘very sweet’ and have empathy with her personal situation. Your primary responsibility, though, is to the facility and to the senior members attending it.