I sell personal training packages & I usually follow up after the client is on their own asking them how things are going etc. Most of the times I get answers or questions back, which Im happy to deal with. Does anyone follow up with those particular clients that you haven’t seen since your last session in the gym? I knew this was going to be the case from day one with this one particular client. It been weeks no sign of her in the gym at all. What would you do?
I’m not sure how to explain this well, but I’ll try.
When I train clients, I try not to have a finite finish. In addition to sessions purchased, I integrate them into group-ex classes where I’ll see them in and out of the gym. I also have conversations throughout their sessions to ensure that they are going well and feel supported. They have access to my private Facebook group for clients, and we often follow each other on fb / instagram. Thus, there is more connection going on than just during the hour they are with me. Even when the training sessions are over, many clients stay in my private groups (and they’re welcome to) and we stay fb friends and I keep their contact info in my phone.
That’s not possible with everyone. Some people don’t use Facebook, or they move, or they change gyms. But the kinds of clients who are attracted to me tend to value the relationship that I offer. Many of my one-on-one clients come to me because they met me in group-ex first, so even when our PT sessions are done, I see them in group-ex.