Are you referring to contacting a trainer on IDEA FitnessConnect? If so, it is completely free and you do not have to pay a membership fee. All you have to do is search www.ideafit.com/fitnessconnect and press the contact button for anyone you are interested in working with.
Please email us at [email protected] if you have any additional questions.
All the Best,
The IDEA FitnessConnect Team