client vacations and sickness policies

Hi John,

I’ll be happy to send you mine. It sees to me that you are talking about cancellations, and that has always been a difficult issue.

I require a 24-hour notice, and my clients abide by it well. But clients also call you first thing in the morning after they woke up sick. I never charge or penalize them for that. If I ever encounter a situation where I feel taken advantage of, I address it right there and then individually.

I have only one couple who takes extended vacations with a motor home. The arrangement is that ‘I will take them back’ but not necessarily at the time slot that they had before.

Hope this helps.
Karin Singleton
www.KarinSingleton.com

I also have a 24-hour cancellation policy and I usually don’t charge them if they call in sick the morning of their training (as long as it doesn’t happen often).