I had an interesting experience recently, this has happened in the past but very infrequent and not to this extent. Please share your experience if this has occured with you, thanks.
This past Sunday a client of mine came in for training but after a quick warm up burst into tears. Every thing in her life was crashing in around her and there was a tremendous sense of worthlessness, unfulfillment and lack of accomplishment in her life. Training immediately took a back seat and I had to be a reassured presence in her life at that moment.
not an unfamiliar scenario. Not frequently but often enough to have developed an ‘approach’.
When this happens, I always go with my gut feel. I always listen, and I may hug. I often try to interpret the situation from a different point of view if that seems appropriate.
Training may or may not happen; I leave that up to the client.
As trainers, we are often in a unique position to intervene in a positive way. We usually know our clients’ situations very well and are familiar with rather intimate details, yet at the same time we are still impartial outsiders. That’s why we are ‘PERSONAL’ trainers.