Do you give anything for your clients to fill out when they are done with you? Asking
-If they achieved their goals?
-Would they reccomend you?
-What did they enjoy?
-What did they not enjoy?
Have you come across a form like this? I have made my own but am hesitant to use it. I was hoping to find one that was a little more professional.
I always set the context of my client program to what they have come to me for and what they want to achieve. The feedback process is ongoing. I know approximately how long they plan to work with me and why. If I sense there is an issue, I actively discuss what the client is experiencing and how they perceive what we are doing. Most often things go very smoothly. I have been surprised a few times by a client wanting to end our program before I thought they would. Most had clear reasons for the decision and I could see that I had mis-interpreted some of the body language and verbal cues.
Some were things that could be worked out. Some are still a mystery. I make detailed notes in their file either way. And hopefully I learn from the experience. I don’t use an exit interview that is prefabricated. I simply follow up on a case to case basis. It is part of providing every client with a “client center approach” to their fitness.
I teach this type of client interaction in a CEC course that I provide to fitness professionals. www.hawaiifitnessacademy.com