Do you give anything for your clients to fill out when they are done with you? Asking
-If they achieved their goals?
-Would they reccomend you?
-What did they enjoy?
-What did they not enjoy?
Have you come across a form like this? I have made my own but am hesitant to use it. I was hoping to find one that was a little more professional.
I always set the context of my client program to what they have come to me for and what they want to achieve. The feedback process is ongoing. I know approximately how long they plan to work with me and why. If I sense there is an issue, I actively discuss what the client is experiencing and how they perceive what we are doing. Most often things go very smoothly. I have been surprised a few times by a client wanting to end our program before I thought they would. Most had clear reasons for the decision and I could see that I had mis-interpreted some of the body language and verbal cues.
Some were things that could be worked out. Some are still a mystery. I make detailed notes in their file either way. And hopefully I learn from the experience. I don’t use an exit interview that is prefabricated. I simply follow up on a case to case basis. It is part of providing every client with a “client center approach” to their fitness.
I teach this type of client interaction in a CEC course that I provide to fitness professionals. www.hawaiifitnessacademy.com
As a new trainer myself this question’s discussion is quite interesting. I half agree with both LaRue and Kurt. I WOULD have a questionaire ready for when a client stops training with me. However, I would NOT give it to every client that stopped training with me. I would give it only to those that stopped training with me and I could no longer maintain a relationship (i.e. they moved out of state).
I would have a question in which I ask them for permission for me to send them a link via email for a testimonial.
I am with LaRue on this, the initial client intake form should be it. Also, even if I am not training a client I never look at it as lost, if you are true to your clients, they will be the first to send you referrals, submit testimonials, etc. for you. Having them fill out a questionnaire is like terminated the relationship.
Hi Bryant. I use a questionnaire as part of my new client ‘in-take,’ and although I do not use a client-ending form as you suggest in your question, I think that it’s a great idea. In most instances, my client and I have established enough of a rapport that throughout our working together we talk freely about our progress, their expectations etc. However, the idea of making this a more formalized process (especially in terms of soliciting possible referrals) is a good idea I think. To your list, I would probably also have a question such as “can you provide a short blurb/testimonial on our work together…” So often, we as trainers have a great working interaction with a client and fail miserably when it comes to utilizing those great relationships that we build by not simply asking our clients for 1. referrals, and 2. testimonials I think that you’re on the right track with your questionnaire.