Following my 30-day trial, Idea automatically charged my account $200 for membership. Yet, they still are asking me to renew my membership and are asking for more money. This company is impossible to get ahold of. I’ve called several times during business hours and I’ve gotten nothing but answering machines. Has anyone else experienced this problem??
After reviewing your account, you originally signed up for the IDEA trial membership on 9/25/2012 and your trial membership ended on 10/25/2012 the day you were charged the $199 for the membership. We never received a request to cancel your trial membership and therefore you were charged after the 30 days. However, it looks like you made contact with our Inspired Service Team on 11/7/12 and a refund has already been submitted to our Accounting Department. If you have any other questions or concerns, please contact us and we will happily assist!
IDEA Health & Fitness Association