The session was challenging for me as one client was at a beginners level and the other more advanced. I charged them both my customary hourly fee. I understand that some trainers offer discounted prices for training 2 people together. Should I feel obligated to offer a “special rate” in order to keep these clients? I got the impression that they thought they would be getting a discounted rate.
I think overtime all trainers encounter this type of situation. I have found that this doesn’t happen as often as it is clearly stated in the policies and procedures document that they sign when starting training, that the session is an individual session and can not be shared.
If it does, I always have them sign a waiver, get their contact and emergency contact information and a quick health history. I want to be sure it is safe to train them. Then I have them do the same workout as the other client with modifications if necessary. If they would like to continue to train together, I let them know how that would work and schedule things accordingly. Most of the time, its the case of someone visiting or a spouse having the day off.
Since this is only the second time you’ve trained this client, you need to be clear upfront with how the session will work. If you choose to train them both together, you need to set the expectation as to how those sessions will go. Being clear in your communication and then having a policy to prevent this type of situation in the future, will help you immensely.