The session was challenging for me as one client was at a beginners level and the other more advanced. I charged them both my customary hourly fee. I understand that some trainers offer discounted prices for training 2 people together. Should I feel obligated to offer a “special rate” in order to keep these clients? I got the impression that they thought they would be getting a discounted rate.
Hi Lori. Good for you to be able to make a ‘surprise change’ to your workout plan. However, I would first make it clear to your client the proper way to ‘schedule’ a partner training (that is, with advance notice, and an agreement of the fee). While you were able to perform without a hitch, if you don’t make your policy on Partner Training clear to you client NOW, you may find yourself with more surprises – like planning for partner training and then only having one, or planning for two and then four show up. While the partner training definitely means more revenue for you, in my opinion, you do not want to be placed in the position of having to make such sudden changes on the fly. Aside from the obvious situation where FEWER people show up than what you may have planned for, there’s the whole ‘liability issue’ of informed consent when you may not have a Waiver for the unexpected client to sign.
Establish your policies and procedures now and you won’t have problems in the future.