I am sorry that u have 2 experience this, but it may b 2 ur benefit as u will gain valuable experience and b more prepared n the future.
Marlan listed some very important steps 2 take 2 protect yourself/business. Use this incident 2 caution self n the future against:
1) including exercises n wrkouts/routines that u personally have not done/used prior
2) not affording max attention 2 form, tempo & the person overall
3) always have some reminder or awareness of a person’s PRIOR/ON-GOING NAGGY INJURIES/MEDICAL SITUATION
4) ASK @ THE START & END OF SESSIONS “HOW ARE YOU!”
5) I developed my own pain scale which my clientele is very familiar with. It’s simple and direct, through it and personal observation I think I stay ahead of the problems(crossed fingers). Don’t know what u were doing n the session w/them but injuries CAN happen! With a lil more dilligence, try 2 make sure they don’t affect your business.
6) HAVE INSURANCE COVERAGE!!!!!!!!!!!
Taking responsibility is key. Even if it wasn’t your fault. (Which it probably wasn’t completely – it’s not the straw that broke the camels back. Taking responsibility will help avoid any larger problems. When you step up and take the blame, they are likely to take some of it also. It is a shared responsibility.
Don’t be hard on yourself though…
What people do with the other hundreds of hours outside your session is not within your control. The way they sit, sleep and the other activities they participate in contributes to the potential for injury. There are a lot of people out there who need to be careful with exercise, because their body is already chronically over-stressed. It’s hard for the trainer to know all of the areas that are under tension without being a mind/body-reader!
Hopefully this was a good lesson for you.
It’s not always “XYZ exercise that caused the injury”. Many times it’s much deeper than we can really figure out.