Universal Keys to Business Success

by Nicki Anderson

Description

As fitness business owners, we all can agree that you need a good menu of services to draw and retain clients and members. While many fitness facilities offer this, what will set you apart from your competitors is amazing customer service. This lecture will provide many keys to unlocking your business potential through customer service.
By Nicki Anderson

Available Course Credits

AASFP
0.20
ACSM
2.00
CHEK
2.00
CI
2.00
IFPA
2.00
ISFTA
2.00
NCCPT
0.20
NCSF
1.00
NESTA
0.20
NETA
2.00
NFPT
0.25
NSPA
2.00
PTAG
2.00
PTIA
2.00
REPS NZ
1.50
REPs UAE
2.00
REPs UK
2.00
W.I.T.S.
2.00

Video Chapters

1. Introduction Play
2. Key Objectives for Session Play
3. Loyalty Builds Business! Play
4. Advocate, Apathetic or Assassin? Play
5. Universal Keys to Excellent Service Play
6. Creating a Successful Environment Play
7. Efficient and Effective Communication Play
8. Strong Systems Play
9. Define Your Role and Impact Play

About the Presenter

Nicki Anderson

Nicki Anderson IDEA Author/Presenter

Nicki Anderson has owned and operated the award-winning Reality Fitness, Inc. since 1991. She is the health and fitness columnist for Suburban Chicago Newspapers and Naperville Magazine, and has autho...