Universal Keys to Business Success

by Nicki Anderson

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As fitness business owners, we all can agree that you need a good menu of services to draw and retain clients and members. While many fitness facilities offer this, what will set you apart from your competitors is amazing customer service. This lecture will provide many keys to unlocking your business potential through customer service.
By Nicki Anderson

Video Chapters

1. Introduction
2. Key Objectives for Session
3. Loyalty Builds Business!
4. Advocate, Apathetic or Assassin?
5. Universal Keys to Excellent Service
6. Creating a Successful Environment
7. Efficient and Effective Communication
8. Strong Systems
9. Define Your Role and Impact

About the Presenter

Nicki Anderson

Nicki Anderson IDEA Author/Presenter

Nicki Anderson has owned and operated the award-winning Reality Fitness, Inc. since 1991. She is the health and fitness columnist for Suburban Chicago Newspapers and Naperville Magazine, and has autho...