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Managing a Quality-Driven Business or Program

by Helen Vanderburg

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Description

We all know that quality is the name of the game in the service business. However, it isn’t as easily achieved as one might think. How is quality defined in our business? Does my program meet and exceed the expectation of quality in the fitness industry? How is it managed? Whether you manage a club, a department, or a very small staff, you will get the tools you need to manage a quality-driven business that will lead to long-term success.

This is a live recorded session from the 2008 IDEA World Fitness Convention™.


By Helen Vanderburg

Video Chapters

1. Introduction
2. Defining Quality, Excellance, and Service
3. What is Quality in Your Business?
4. Values, Vision, and Principles
5. How is Quality Defined by the Customer?
6. Managing Qualtiy

About the Presenter

Helen Vanderburg

Helen Vanderburg IDEA Author/Presenter

Helen Vanderburg is the owner of Heavens Fitness and Fusion-Fitness-Training. She is the 2005 IDEA Instructor of the Year, the 1996 IDEA Program Director of the Year, and a two-time Can-Fit-Pro Presenter of the Year. Helen holds a bachelor?s degree in kinesiology, is a past world champion in synchronized swimming and is a certified yoga and Pilates instructor.