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Hiring and Training for Customer Service

by Shayne Kohn, MS
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Video Chapters

  • Chp. 1 Introduction
  • Chp. 2 Staffing for Your Brand
  • Chp. 3 Training for Your Brand
  • Chp. 4 Customer Service
  • Chp. 5 Customer Satisfaction
  • Chp. 6 Member Retention
  • Chp. 7 Bottom Line--Profitability

Description

If you are responsible for hiring and training fitness staff, then you will not want to miss this DVD!  Focus will be placed on basic interviewing techniques that are uniquely designed to find qualified individuals who are customer service oriented.  In addition, we will cover specialized training techniques that can be employed to enhance the customer service skills of your current staff.  Finally, managers will see how enhanced customer relations can affect the bottom line and member retention.

By Shayne Kohn, MS

Shayne Kohn, MS

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