November 2007, Volume 4, Number 5
Organizing The Client's First Experience
Create consistent coaching packages and procedures to ensure business success.
Using "secret shoppers" to evaluate your trainers can add an important dimension to your review process.
Servicing Your Market
Every customer encounter puts you and your staff in the spotlight. Rise to the occasion.
Using ACTION - Not Luck - To Succeed
This simple plan can help you work smarter, not harder, to get the results you want.