
May 2010
Feature
Mining For Program Ideas
Use tried-and-true brainstorming to program a year’s worth of fun for members.
Best Practices
Creative Customer Service
Discover the big and little things you can do to keep members happy.
People
Tools For Teaching Effective Communication
People:
Use these active learning games in your next staff meeting.
Personal Training
How To Implement A QEP
Personal Training Director:
Here are three simple steps that will result in numerous rewards for your staff and members.
Programs
Empower Your Evaluations
Programs:
Performance reviews can go both ways and bolster productivity through better communication.

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