Get a FREE Pass to the IDEA World Fitness & Nutrition Expo   Claim My FREE Expo Pass »

Member Discount: Inactive

Log in for member pricing

Universal Keys to Business Success - CEC Course

by Nicki Anderson

Be the first to review

Type: Online Course

Item: C910325CEC

Description

As fitness business owners, we all can agree that you need a good menu of services to draw and retain clients and members. While many fitness facilities offer this, what will set you apart from your competitors is amazing customer service. This lecture will provide many keys to unlocking your business potential through customer service.
By Nicki Anderson

Available Course Credits

AASFP
0.20
ACSM
2.00
CHEK
2.00
CI
2.00
IFPA
2.00
ISFTA
2.00
NCCPT
0.20
NCEP
2.00
NCSF
1.00
NESTA
0.20
NETA
2.00
NFPT
0.25
NSPA
2.00
PTAG
2.00
PTIA
2.00
REPS NZ
1.50
REPs UAE
2.00
REPs UK
2.00
W.I.T.S.
2.00

Learning Objectives

  1. Understand the link between great customer service and perceived value.
  2. Learn to differentiate your business through service excellence.
  3. Discover the universal keys for business success.
  4. Discuss how to create an environment for success.

Course Content

Universal Keys to Business SuccessVideo
C910325CECTest

About the Author

Nicki Anderson

Nicki Anderson IDEA Author/Presenter

Nicki Anderson owned and operated Reality Fitness, Inc. from 1993-2012. Since selling her business, she set her sites on helping fitness professionals grow successful businesses. She is currently a customer service, retention and relationship specialist. In addition to consulting, Nicki is the health and fitness columnist for Sun Times Media in Chicago and Naperville Magazine. Nicki has authored numerous books, including 101 Tips to Motivate Your Clients and Increase Retention, and Eight Steps to Create a Successful Personal Training Business . Nicki is the 2008 IDEA Personal Trainer of the Year, Voted one of Chicagoland's Top Fitness Trainers in 2010. Nicki lectures all over the world teaching fitness professionals the value of solid business practices.

Be the first to review

  • Be the first to review

Online Course
$64

Includes all course content in digital format

Members Save $10

Also Available As

Includes lifetime access to a streaming video version.

Members Save $10

Includes unlimited access to over 600 videos.

Members Save $6