Saving a Sinking Ship, Part 3: Achieving Excellence in Customer Service

Fitness Management 101: Third in a series on how to rescue your drowning personal training business.

With the recent fluctuation in the economy, businesses have become acutely aware of the need to provide a high level of customer service. Businesses that can create a competitive advantage through the service they provide will find themselves one step closer to success. Those that ignore the value of service will find themselves falling toward failure. In this article, I will share sound principles for creating a culture of excellence in customer service.

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