Phone Etiquette for a New Age

by: Terah Shelton Harris


Take the time to teach text-friendly staff how to field phone calls properly and professionally.

Proper phone etiquette is essential in a health club environment. Many people prefer to call ahead to ask simple questions, rather than physically coming in. It’s their way of getting a “feel” for your facility. As a manager/owner, you want that introductory phone call to translate into a new membership. However, phone communication has degraded among young adults working the front desk, and it’s easy to see why.

Member Only Article

Already a member? Log In
This full article is available only to certain IDEA member levels. Upgrade or become a Program Director or Business Member today to get instant access to this article and thousands others.
Log in with your login (e-mail and password)
Log in with your login (e-mail and password)

IDEA Fitness Manager, Volume 26, Issue 1

© 2014 by IDEA Health & Fitness Inc. All rights reserved. Reproduction without permission is strictly prohibited.

About the Author

Terah Shelton Harris IDEA Author/Presenter

Terah Shelton Harris is a freelance writer based in Alabama. Her work has appeared in Women’s Health, Every Day with Rachael Ray and other publications.