Giving Sound Feedback

by Sandy Todd Webster on Oct 01, 2003

  • When providing feedback on an employee’s behavior, describe the behavior and include the impact it has on you and/or the department. State honestly how the behavior makes you feel: “I feel angry when you arrive late to our meetings.”
  • Focus on specific examples as they relate to the action.” “When you are late it causes a delay in the meeting and we don’t end on time.”
  • Don’t imply that you know why the receiver is behaving that way: “You’re trying to make me angry.”
  • Try to prepare what you will say in advance.
  • Remember, the more timely the feedback, the better. However, if the issue is large or emotions are running high, arrange to discuss and resolve the problem when you are calm.

Source: Lifetime Leadership: Leaving Your Legacy by Jane S. Flaherty & Peter B. Stark (2001), San Diego: Bentley Press idea fitness manager

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About the Author

Sandy Todd Webster

Sandy Todd Webster IDEA Author/Presenter

Sandy Todd Webster is Editor in Chief of IDEA's publications, including the award-winning IDEA FITNESS JOURNAL and IDEA FOOD & NUTRITION TIPS, the industry's leading resources for fitness, wellness and nutrition professionals worldwide. Sandy joined IDEA in 2001 as executive editor of IDEA PERSONAL TRAINER and IDEA FITNESS MANAGER magazines and was promoted to lead the editorial team in 2003. More than 20 years in magazine publishing, marketing communications and creative services have shaped her straightforward approach to multi-channel communication. Early experience in Los Angeles as a sports writer/reporter, and then enriching years as a managing editor in allied health care publishing have pulled her across a spectrum of stimulating subject matter. Fitness, health and nutrition reside at the perfect center of this content continuum, she feels. A Chicago native, Sandy grew up fully engaged in various competitive sports. Her drive and dedication as an athlete translate to a disciplined work ethic and unwavering approach to challenge in her career. Shortly after graduating journalism school from Southern Illinois University-Carbondale, she was recruited to L.A. for her first post in magazine publishing. After two decades of working on magazines--and now in the throes of applying the unbelieveable multi-media content delivery options available in the magazine 2.0 world--she is still "completely in love" with the creative process it takes to deliver meaningful, inspirational content to end users. She is an accomplished home cook and gardner who would love to combine those skills and passions with her health and fitness background to continue educating readers about a well-balanced, healthy lifestyle.