Retain your clients by going beyond the assessment basics.
Isn't it frustrating when a client quits? It has happened to the best of us, and there are any number of reasons why it occurs. But the bottom line is this:
- You just lost an opportunity to change someone's life for the better.
- You just affected your business negatively in more ways than one.
Many times, clients discontinue training for reasons that are mostly beyond your control. That doesn't make it any easier to see them walk out the door, but at least you know you weren't directly at fault for losing that client.