Presented By Bob Esquerre, MA, Darren Jacobson, Focus on Fitness Management Team, Lawrence Biscontini, MA, PJ O'Clair, Sherri McMillan, MS
2009 IDEA World Fitness Convention™
The most successful clubs and programs are those that successfully manage the total member experience by providing exemplary training and service. In order to do this well, it...
Our clubs always talk a great customer service game, but they do such a terrible job in delivering on their promises! With a club attrition rate of 26.7% in 2007, our clubs lo...
Let's take a good look at the 22 skills that all fitness managers must have in order to bob, weave and roll with the punches on a daily basis. Discover how you can consistentl...
Presented By Amy Boone Thompson, Bob Esquerre, MA, Darren Jacobson, Helen Vanderburg, Jackie Camborde, Krista Popowych, BHK, Shannon Fable, Shayne Kohn, MS
2008 IDEA World Fitness Convention™
Do your members use words like “quality” and “value” when describing their experience at your club or studio? What is their overall perception of what your organizat...
Why is it some fitness managers can "bob and weave" and "roll with the punches" and consistently deliver on their commitments and hit their goals (the Eagles), while others ca...
We have more managers who are not leaders than managers who are leaders! This weakness causes fitness managers to be bosses and not managers who are both entrepreneurs and lea...
Presented By Bob Esquerre, MA, Darren Jacobson, Helen Vanderburg, Krista Popowych, BHK, Shannon Fable, Carol Scott, Jackie Camborde, Shayne Kohn, MS
2008 IDEA Fitness Fusion Conference™
Do your members use words like "quality" and "value" when describing their experience at your club or studio? What is their overall perception of what your...
Everyday consumers, who can potentially be or who are actually utilizing the services of a fitness professional, are becoming better educated. They are better able to assess t...
