Frequently Asked Attendee Questions

• How to Register?

• Is the Expo free?

• What is the cancellation policy?

• What are the Attendee Registration hours for questions/assistance?

• What should I bring?

• Are there places to change and/or shower between classes?

• Will handouts be available for event sessions?

• Which certification agencies offer CECs for this event?

• How many CECs can I earn at the event?

• How many CECs are offered for each session?

• How do I get CECs for the sessions I attend?

• Do Workouts qualify for CECs?

• What do I do if zero credits are assigned to my scheduled session?

• Do I get CECs for completing the preconference sessions?

Q: How to register?

1. Online: Visit this link to sign up today!

2. By Phone: Call our Inspired Service Team toll-free at 800.999.4332, ext. 7 to register. Outside the U.S. and Canada, dial 858.535.8979, ext. 7. (7:00am–5:00pm Pacific Time, Monday–Friday). Please have your credit card number and expiration date ready.

3. By Mail: Mail registration form (print the form by clicking here or call us at 800.999.4332, ext. 7) and mail payment to: IDEA Health & Fitness Association, 10455 Pacific Center Court, San Diego, CA 92121-4339.

4. By Fax: Fax registration form, including payment information, to 858.535.8234 or 858.713.1015. All registrations will be confirmed by e-mail, not by fax. Download form here

Q: Is the Expo free?

A: Yes it is. Download your free expo pass now (a $15 value!) >>

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Q: What is the cancellation policy?

A: We have a 100% Satisfaction Guarantee. If you attended an IDEA conference, but were not satisfied, you may receive a complete refund. A refund request must be in writing. Please explain why you were not satisfied.

We've made it easier to switch names on event registrations at no charge. If you can't make it, you may send your colleague in your place by contacting our Inspired Service Team at least 7 days prior to the event (switches are subject to a fee increase based on member status). However, we cannot refund unused event registrations after the event has taken place.

For a refund of event fees: If we receive your cancellation 30 days prior to an event, the processing fee is $100. There will be no refunds allowed after that date or for no-shows. You can cancel at any time and a credit will be issued to you for the amount paid, which can be used toward a future IDEA event. Credits issued will expire on December 31st of the following calendar year.

Contact our Inspired Service Team for further assistance at 858.535.8979, ext. 7, or e-mail at member@ideafit.com.

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Q: What are the Attendee Registration hours for questions/assistance?

A: IDEA World Fitness Convention registration hours:

Thursday, August 8	7:30am–8:00pm
Friday, August 9	6:00am–5:00pm
Saturday, August 10	6:30am–5:00pm
Sunday, August 11	6:30am–1:00pm

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Q: What should I bring?

A: Once on-site, you will want to make sure you have water (bring a bottle and refill it at the water stations), snacks, sweatshirt (sometimes the rooms get a little cool, especially after some exercise), notepad and a pen or pencil, conference brochure (if you want to change a session) and session handouts (please see the important note below). Click Attendee Checklist under the Attendee tab for a complete list.

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Q: Are there places to change and/or shower between classes?

A: Unfortunately, other than your hotel room, there are no shower facilities available to attendees in the convention center. Restroom facilities throughout the venue can be used for changing clothes, if needed.

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Q: Will handouts be available for event sessions?

A: Session handouts will not be available at the event. Attendees should print the handouts they need. Session handouts will be available to print at least 2 weeks prior to the event. To print handouts, click on the Session Handouts under the Attendee tab. If you decide to change classes on-site, we will have Session Handout Printing Stations available throughout the conference venue.

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Q: Which certification agencies offer CECs for this event?

A: The credits you can earn at this event are recognized by the following agencies: ACE, ACSM, AFAA, BOC, NASM, NFPT, NSCA, W.I.T.S., Cooper Institute, NETA, NESTA, and NFPT. If your certification agency is not listed, simply check with the agency to see what credits it allows.

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Q: How many CECs can I earn at the event?

A: You can earn up to 20 CEC hours by attending the full event and even more if you attend the preconference sessions. That’s enough credits for your certification renewal! (Please check with your specific certification agency for their renewal criteria).

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Q: How many CECs are offered for each session?

A: Generally, you’ll receive one CEC per contact hour for workshops and lectures. If you attend a 2-hour workshop, you’ll receive up to 2 credit hours. We are in the process of getting approvals from each of the agencies above and will post the credits in session selection as soon as they are available. That way you’ll know exactly how many credits the session you are interested in attending is approved for by your certification agency. Check out how many CECs were offered at last year’s event here.

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Q: How do I get CECs for the sessions I attend?

A: The binder you receive on-site will contain a Continuing Education Credit Completion Form. To get credit for the sessions you attend, simply complete the form, sign and date it, make a copy for your records and send a copy to your certification agency. If you cannot find the form in your binder, or you misplace it, contact our Inspired Service Team (on-site or after the conference), and they will give you a replacement.

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Q: Do Workouts qualify for CECs?

A: Workouts do not qualify for CECs. They are designed to be just that, a workout. No CEC-able education is associated with them.

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Q: What do I do if zero credits are assigned to my scheduled session?

A: CECs are assigned by the certification agency, not IDEA. Certification agencies base credits on the education provided and presenter qualifications. If you would like to attend a different session that is offering CEC credit, simply make the change online to your schedule prior to attending the event, or to make changes to your schedule on-site, visit Attendee Registration.

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Q: Do I get CECs for completing the preconference sessions?

A: Yes, at the end of the preconference session you’ll receive a Certificate of Completion that will include the number of CECs for attending. Make a copy for your records and send a copy to your certification agency.

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