Frequently Asked Attendee Questions

Q: How to Register?

  1. Online: Visit this link to sign up today!
  2. By Phone: 800.999.4332, ext. 7; Outside the U.S. and Canada: 858.535.8979, ext. 7.

Q: How do I get my registration for free?

A: After you purchase your registration online, another window will open providing you with a personalized link which you may choose to share with your friends. If at least three of your friends buy an IDEA registration to the same event as you purchased using your personalized link, you will receive a refund of the registration fees you paid to the credit card you used to purchase your registration within 90 days after the event. If you or your friends receive refunds or cancel your registrations, such that less than three people have purchased the registration using your personalized link, you will no longer be eligible for a refund of your registration fees. This is an online only promotion and does not apply to phone, fax or email registrations. You must purchase your registration via ideafit.com first, and then get three separate friends to ‘each’ purchase their registrations to the same IDEA event through your personalized link. Purchasing three registrations or a group registration yourself will not qualify you for a refund and the number of registrations purchased by each friend you refer does not increase your chances of receiving a refund. Three of your friends must purchase their registrations using their own credit card information and via your personalized link in order to qualify for the refund. This offer does not apply to previous purchases.

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Q: What is the cancellation policy?

A: If we received your cancellation notice 30 days prior to the event, the administrative processing fee is $100. There will be no refunds allowed after that date or for no-shows. You can cancel anytime prior to the event and a credit will be issued that can be used toward a future IDEA event. Credits issued will expire on December 31 of the following calendar year.

We've made it easier to switch names on event registrations at no charge. If you can't make it, you may send your colleague in your place by contacting our Inspired Service Team at least 7 days prior to the event (switches are subject to a fee increase based on member status). Contact Inspired Service for further assistance at 858.535.8979, ext. 7, or e-mail at member@ideafit.com

IDEA Health & Fitness Association is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IDEA shall assume no liability whatsoever in the event this conference is cancelled, reschedule or postponed due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not limited to: war, fire, labor strike, extreme weather or other emergency.

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Q: What are the Attendee Registration hours for questions/assistance?

A: IDEA Personal Trainer West conference registration hours:

Thursday, March 30 - 7:30am – 7:30pm
Friday, March 31 - 7:00am – 6:30pm
Saturday, April 1 – 7:00am – 6:30pm
Sunday, April 2 - 7:30am – 12:45pm

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Q: What should I bring?

A: Once on-site, you will want to make sure you have registration confirmation / picture ID, printed copy of sessions, water (bring a bottle and refill it at the water stations), snacks, sweatshirt (sometimes the rooms get a little cool, especially after some exercise), Yoga mat (for mind/body sessions), notepad and a pen or pencil, business cards for networking, conference brochure (if you want to change a session) and session handouts.

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Q: Are there places to change and/or shower between classes?

A: Unfortunately, other than your hotel room, there are no shower facilities available to attendees in the hotel. Restroom facilities throughout the venue can be used for changing clothes, if needed.

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Q: Will handouts be available for event sessions?

A: Session handouts will not be available at the event. Attendees should print the handouts they need. Session handouts will be available to print at least 2 weeks prior to the event. To print handouts, click on Session Handouts. If you decide to change classes on-site, we will have Session Handout Printing Stations available throughout the conference venue.

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Q: Which certification agencies offer CECs for this event?

A: The credits you can earn at this event are recognized by the following agencies: ACE, ACSM, AFAA, BOC, NASM, NFPT, NSCA, W.I.T.S., Cooper Institute, NETA, NESTA, and NFPT. If your certification agency is not listed, simply check with the agency to see what credits it allows.

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Q: How many CECs can I earn at the event?

A: You can earn up to 21 CEC hours by attending the full event and even more if you attend the preconference sessions. That’s enough credits for your certification renewal! (Please check with your specific certification agency for their renewal criteria).

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Q: How many CECs are offered for each session?

A: Generally, you’ll receive one CEC per contact hour for workshops and lectures. If you attend a 2-hour workshop, you’ll receive up to 2 credit hours. We are in the process of getting approvals from each of the agencies above and will post the credits in session selection as soon as they are available. That way you’ll know exactly how many credits the session you are interested in attending is approved for by your certification agency. Check out how many CECs were offered at last year’s event here

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Q: How do I get CECs for the sessions I attend?

A: The folder you receive on-site will contain a Continuing Education Credit Completion Form. To get credit for the sessions you attend, simply complete the form, sign and date it, make a copy for your records and send a copy to your certification agency. If you cannot find the form in your binder, or you misplace it, contact our Inspired Service Team (on-site or after the conference), and they will give you a replacement.

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Q: Do Workouts qualify for CECs?

A: Workouts do not qualify for CECs. They are designed to be just that, a workout. No CEC-able education is associated with them.

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Q: What do I do if zero credits are assigned to my scheduled session?

A: CECs are assigned by the certification agency, not IDEA. Certification agencies base credits on the education provided and presenter qualifications. If you would like to attend a different session that is offering CEC credit, simply make the change online to your schedule prior to attending the event, or to make changes to your schedule on-site, visit Attendee Registration.

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Q: Do I get CECs for completing the preconference sessions?

A: Yes, at the end of the preconference session you’ll receive a Certificate of Completion that will include the number of CECs for attending. Make a copy for your records and send a copy to your certification agency.

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Q: What is the age you need to be in order to attend/register for the IDEA Personal Trainer Institute?

A: You need to be at least 18 years old in order to attend the IDEA Personal Trainer Institute. In response to attendee requests and to preserve the educational atmosphere of the convention, children under the age of 18 are not allowed in sessions, even to observe.

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Q: How do I become a volunteer for the event?

A: When you apply to be a part of our Assistant Work-Study (Volunteer) Program, you will be given a complimentary registration to the event in exchange for 12-16 hours of service during the event.

Volunteers could be asked to do a number of different tasks while on shift, which will be half of each event day. During the rest of the day, volunteers are free to attend educational sessions on a stand-by basis, meaning that paid attendees will enter first, and volunteers will enter second. Volunteers receive CEC’s and anything else paid attendees receive.

Additional information and the Assistant Work-Study (Volunteer) application can be found at http://www.ideafit.com/assistant.

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