ustomer service problems in fitness facilities can challenge even the most conscientious owners and managers. No mat-
carry a Fitness Group photo identification membership card and "scan in" when they enter the facility. We implemented the new system to ensure that individuals using our services/facilities were members in good standing. The Problem: One of our members refused to have her photo...
6 Steps to Productive Meetings
By Chalene Johnson
here are some things in life that we all dread attending: funerals, dentist appointments, tax audits and, let's not forget, staff meetings. It's really too bad that staff meetings have come to share such poor company. Maybe your company's get-togethers are not that bad, but they
probably could benefit from a few key changes. Before you can mak...
If you answered “True” to more than two of these questions, it’s time to take action! What can you, as an employee, do to make your next staff meeting more enjoyable? Simple: Get involved. Face it, staff meetings are as certain as death and taxes—but they do not have to be as daunting. Taking a few moments to prepare for your next staff meeting will ensure that you get more out of it, gain respect from your boss and coworkers and actually enjoy the experience.
First, begin by following a few basic ground rules:
Hiring Trainers Who Motivate Clients
By Jim Annesi, PhD
magine taking the guesswork out of hiring qualified, competent and skilled personal fitness trainers capable of motivating and
What Traits Work?
Research for the study was conducted in fitness facilities in the Northeast and Midwest United States. Supervisors of five training departments were asked to select (from a prepared list) specif...
as sound investments, and has a training course fund budgeted for such purposes. Besides training and certification, the Y's fitness instructors receive other employee extras--most of which, naturally, are geared toward fitness. "I occasionally give gifts like fitness tapes," Turner says. "And since I attend fitness conferences and conventions, I always bring back shirts and other f...
At Hot Feet Fitness in Burien, Washington, members break a sweat with Hot Feet Fitness. ThThis 21-minute, high-intensity class takes place in a 100° Fahrenheit room with 40% humidity.
Located in West Hollywood, California, Best U Studio offers a unique circuit class that blends Pilates, barre, dance and a weighted U bar. Best U focuses on strength, breathing, control and centering. The weighted bar also helps attendees improve their balance and coordination.
The search for top talent can be difficult and is often made no easier during the interview process. How do you choose questions that will elicit the information you need to select the right person for the job? We asked several industry professionals to share their favorite, nontraditional inter- view questions. Those on the job search might benefit from these insights as well.
Paper payments are out of favor. Learn about some of the most popular payment programs for trainers and gyms so you can handle transactions seamlessly.newsletter_teaser: Paper payments are out of favor. Learn about some of the most popular payment programs for trainers and gyms so you can handle transactions seamlessly.
In 2014, we saw numerous mobile health and telehealth acquisitions as larger companies ramped up their digital health strategies (Comstock 2014). These moves are more than business news headlines—they represent broad trends that are increasingly relevant to fitness and wellness professionals.