copy and pass along to your staff courtesy of IDEA
How to Manage Angry Customers
By Richard Gerson
a statement that the person may perceive as placing the blame elsewhere or passing along the responsibility to resolve the issue. 6. Thank the Customer. That's right, say "thank you" to the individual for bringing the issue to your attention. Remember, only a small portion of your customers will tak...
P E R C E N T O F FA C I L I T I E S P R O V I D I N G C O N T I N U I N G E D U C AT I O N
Fitness/Program Director Personal Training Director Group Exercise Coordinator
n = 67 In-service training (free) In-service training (staff pays) 68% 18 75 65 30 20
n = 60 71% 19 75 65 37 19
n = 57 67% 19 74 69 32 21
Workshops (company pays) Workshops (staff pay...
6 Steps to Productive Meetings
By Chalene Johnson
here are some things in life that we all dread attending: funerals, dentist appointments, tax audits and, let's not forget, staff meetings. It's really too bad that staff meetings have come to share such poor company. Maybe your company's get-togethers are not that bad, but they
probably could benefit from a few key changes. Before you can mak...
If you answered “True” to more than two of these questions, it’s time to take action! What can you, as an employee, do to make your next staff meeting more enjoyable? Simple: Get involved. Face it, staff meetings are as certain as death and taxes—but they do not have to be as daunting. Taking a few moments to prepare for your next staff meeting will ensure that you get more out of it, gain respect from your boss and coworkers and actually enjoy the experience.
First, begin by following a few basic ground rules:
as sound investments, and has a training course fund budgeted for such purposes. Besides training and certification, the Y's fitness instructors receive other employee extras--most of which, naturally, are geared toward fitness. "I occasionally give gifts like fitness tapes," Turner says. "And since I attend fitness conferences and conventions, I always bring back shirts and other f...
Hiring Trainers Who Motivate Clients
By Jim Annesi, PhD
magine taking the guesswork out of hiring qualified, competent and skilled personal fitness trainers capable of motivating and
What Traits Work?
Research for the study was conducted in fitness facilities in the Northeast and Midwest United States. Supervisors of five training departments were asked to select (from a prepared list) specif...
Unless you’re extremely fortunate, quality instructors are not knocking down your door begging for work. Instead, you likely find yourself cycling through recently certified fitness pros who have little or no experience. They come, they go and you start over. The amount of time and attention you invest in staffing can take your eyes off the bigger picture, which is to help people get fit and healthy.
newsletter_teaser: Unless you’re extremely fortunate, quality instructors are not knocking down your door begging for work. Instead, you likely find yourself cycling through recently certified fitness pros who have little or no experience. They come, they go and you start over. The amount of time and attention you invest in staffing can take your eyes off the bigger picture, which is to help people get fit and healthy.
At Danser Studio in Tucson, Arizona, members get into the groove with the POUND Rockout. Workout.™; a full-body cardio-jam session that combines simulated drumming with Pilates, isometric movements and plyometric and yoga-based poses.
Many fitness professionals dream of designing a studio that reflects their unique perspective and approach to health and fitness—a place where they can grow their business, their brand and their client base (and, of course, their paycheck!) on their own terms.
There’s a huge appeal to running your own space, especially if you’ve been working long enough to imagine how you might design a space specifically suited to your clients’ needs and your vision.